O U R C H A R I S M A T A R E F U N D P O L I C Y R E F U N D SCENARIO ONE If you feel within five to ten minutes or so into the start of the actual session that the Information I am conveying is not anywhere near accurate or has zero resonance, please inform me as soon as possible during the phone call. We can: 1. Clarify and try to mend what may be interfering (no minutes lost for you). 2. End the session immediately (within five-ten minutes from starting), and you will receive a full refund. 3. Or we can reschedule. R E F U N D SCENARIO TWO WHEN I NEED TO CANCEL or RESCHEDULE My goal is to provide you with my optimal services, and to best make use of your investment and time. For this to happen reliably, it is important that I am healthy and functioning well holistically during our reading session. I may cancel and notify you immediately, or ask to reschedule a session, giving as much notice as possible if I know that I am not in a premium space to assist you. IF this happens, you will be given a full refund. R E F U N D SCENARIO THREE WHEN YOU NEED TO CANCEL and RESCHEDULE There are no refunds after booking a session, which is why I provide the option to reschedule. A L S O, this is why there are REFUND SCENARIOS! It is also important for you to feel well, rested, and in a space that is clear of distractions for a session that can unfold in the most optimal way. {...I do not hold a session if you are driving...} I support your being informed about how to approach this investment with your best interests in mind! There are many factors (illness, last minute schedule changes, last minute change in unexpected plans) that can interfere with making the best use of the appointment time, or requiring the need for rescheduling. To reschedule, please contact me as soon as you know that you need to do so prior to your appointment, and your payment will stand for the new appointment time. Please feel welcome to Contact me for case by case basis on this topic. I aim to work with you as much as possible and to make doing business with Our Charismata seamless, supportive, and positive. REFUND SCENARIO FOUR In the most extraordinarily rare event that during our session I am not able to become attuned to your energy, or to "see" or convey any messages (because none are being provided, or are not meant to be provided at that date and time), I let you know immediately, and you have a full refund. The other options to take during that time when there is a felt "resistance" and there is 'nothing to convey,' I may ask you a few questions (at no cost to you, or interference with the minutes) about your mindset to check in about the following examples: "Do you have an open mind for this, are you feeling open and ready for this?" "Do you have a full to-do list on your plate, and is that "to-do list" very pressing in your mind?" "Perhaps you have squeezed in this session between hectic tasks?" "Are you multi-tasking during this time?" "Would it help if we took a little more time (no minutes lost to you) to center and calm?" ... These questions are not meant to be accusatory or judgmental at all! They could simply shed light on what to address so that we can try to continue, or not. REFUND SCENARIO FIVE I reserve the right to end the session with an abusive client, with or without notice. I reserve the right to end all communication, and any session, with a client who is not honoring, or continually refuses to honor, the ethical guidelines and boundaries in this practice.